Privacy Policy

Jazzberry Inc. ("we," "our," or "us") is a digital platform designed to facilitate real estate transactions by enabling real estate agents to create and manage client files, upload necessary documentation, and share information pertinent to real estate closings. Authorized parties, including clients, lawyers, mortgage brokers, and other relevant stakeholders, can create user accounts to access this information.

Our office is located at 520 3rd Ave SW, Unit 1990, Calgary, AB T2P 0R3. We have appointed a Privacy Officer responsible for overseeing our personal information handling practices. If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Privacy Officer:

• Email: support@jazzberry.ca
• Mailing Address: 520 3rd Ave SW, Unit 1990, Calgary, AB T2P 0R3

This Privacy Policy applies to all personal information collected, used, or disclosed by Jazzberry through our website www.jazzberry.ca and mobile application (collectively, the "Platform" or “Services”). It governs our practices concerning personal information of all users, including real estate agents, clients, lawyers, mortgage brokers, and any other individuals who interact with our Platform. By accessing or using our Platform, you acknowledge that you have read, understand, and agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our Platform.

In the course of providing the Services, we collect personal information that is necessary to communicate with you and deliver our services. The types of personal information we may collect include:

Information Provided by Users:

• Full name
• Email address
• Brokerage name
• Phone number
• Optional profile picture
• Any additional information uploaded as part of the real estate closing process

Automatically Collected Information:

• Browser type and version
• Device information
• Operating system
• IP address
• Cookies and similar tracking technologies
• Pages visited
• Time spent on pages
• Interaction patterns

We collect personal information from you through your use of the Platform, emails, phone calls, and other communication channels. We may also collect technical data such as your IP address, browser type, and time zone setting through cookies or similar technologies (see section below on Cookies).

We process personal information for specific and legitimate business purposes. Under PIPEDA, we are required to identify the legal basis for processing your personal data. The purposes and legal bases for processing include:

Provision of Services: We use your personal information to fulfill our contractual obligations to provide the Services to you.

Legitimate Business Interests: We may process your personal information for legitimate interests such as maintaining and improving our business relationships, communicating about updates, or enhancing the Services. When processing on this basis, we ensure that our legitimate interests do not override your rights and freedoms.

Compliance with Legal Obligations: We may be required to process your personal data to comply with Canadian or international legal and regulatory obligations (e.g., maintaining proper business records).

We use the personal information we collect for the following purposes:

Providing and managing our Services: To deliver the Services you have requested, manage client relationships, and ensure proper business operations.

Communication: To contact you regarding the use of the Platform, respond to inquiries, and provide updates about our Services.

Billing and record-keeping: To manage payments, issue invoices, and maintain accurate business and financial records.

Marketing and promotional purposes: To send you relevant information about our Services, promotions, or events that may be of interest to you. You may opt out of marketing communications at any time.

Legal and regulatory compliance: To meet our legal obligations, such as tax reporting and maintaining records required by law.

We obtain your consent for the collection, use, and disclosure of your personal information, except where permitted or required by law. Consent may be provided in various forms:

Express Consent: When you explicitly agree to the collection, use, or disclosure of your personal information for identified purposes.

Implied Consent: When your consent can be reasonably inferred from your actions or inactions. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw consent, please contact our Privacy Officer. Note that withdrawing consent may affect our ability to provide you with certain services.

We limit the collection of personal information to what is necessary for the purposes identified in this Privacy Policy. Information is collected by fair and lawful means, and we do not collect personal information indiscriminately.

Use: Personal information is used solely for the purposes for which it was collected, as outlined in Section 6.

Disclosure: We may disclose personal information to authorized parties involved in a specific real estate transaction, including clients, lawyers, mortgage brokers, and other relevant stakeholders. We may share information with third-party service providers who assist us in operating our Platform, conducting our business, or servicing you, provided that these parties agree to keep this information confidential and use it only for the purposes for which we disclose it to them. We may disclose personal information if required by law, regulation, or legal process, or if we believe such action is necessary to comply with legal obligations or protect the rights, property, or safety of Jazzberry, our users, or others.

Retention: Personal information is retained only as long as necessary to fulfill the identified purposes or as required by law. We have established retention periods for personal information, after which it is securely destroyed or anonymized.

Under PIPEDA, you have certain rights regarding the personal information we hold about you. These include:

• Right to Access: You have the right to request access to the personal information we hold about you and receive a copy of it.
• Right to Rectification: You may request that we correct any inaccurate or incomplete information.
• Right to Erasure (Right to be Forgotten): In certain circumstances, you can request that we delete your personal information, subject to legal or contractual obligations.
• Right to Object: You may object to our processing of your personal information for certain purposes, such as direct marketing.
• Right to Restrict Processing: You can request that we limit the processing of your personal information in specific situations.
• Right to Data Portability (GDPR only): Where applicable, you have the right to request a copy of your data in a structured, machine-readable format and request that it be transferred to another organization.
• Withdrawal of Consent: If we process your personal information based on consent, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing conducted before your consent was withdrawn.

To exercise any of these rights, please contact us at support@jazzberry.ca.

We take data security seriously and implement appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure servers, encryption, access controls, and regularly reviewing our security practices. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

Our website may use cookies and similar technologies to collect information about your interaction with our site. Cookies are small text files that are stored on your device to help improve your user experience by remembering your preferences and tracking usage patterns. You can manage your cookie preferences through your browser settings, and you may choose to disable cookies, though this may impact the functionality of our website.

We reserve the right to update or change this privacy policy at any time. When we make changes, we will revise the "last updated" date at the bottom of this page. If the changes are significant, we will provide a more prominent notice (such as by email notification or a banner on our website).